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Skip to content Our Mystery Shopping Service in Dubai, Abu Dhabi, Sharjah, and across the UAE helps you uncover what’s working and what’s not—before it costs you loyal customers.
At NLP, we are a trusted name in mystery shopping, secret shopping, and market research.
As a leading mystery shopping service and market research company in Dubai, we deploy trained mystery shoppers to conduct precise surveys that evaluate customer experience, identify service gaps, and deliver actionable insights to elevate your brand performance.
Mystery Shoppers Apply here -> Apply Here.
Mystery Shopping is a proven market research method used by brands to evaluate real-time customer interactions. We deploy trained shoppers who pose as regular customers and audit every stage of the experience—greeting, product pitch, complaint handling, upselling, and even after-sales service.
Here are 3 solid benefits of Mystery Shopping for enhancing customer experience:
While dashboards track numbers, mystery shoppers pose as real customers to observe human behavior—tone of voice, attentiveness, and emotional connection.
Brands make big promises—but do front line teams deliver?
Mystery shopping audits help you measure the gap between what’s promised and what’s actually experienced by customers.
From greeting to after-sales follow-up, every step is audited in real time.
You get actionable insights to improve staff performance, product positioning, and overall customer satisfaction—ensuring consistent excellence across all locations.
Whether you run a luxury boutique in Dubai Mall, a hospitality chain in Abu Dhabi, or a bank branch in Sharjah, our mystery shoppers in Dubai and UAE provide valuable insights into customer behavior that your data dashboards often miss.
Contact Now for Mystery Shopping Proposal
If you are looking for a mystery shopping job -> Apply Here.
Evaluate in-store presentation, staff courtesy, upselling, billing accuracy, and dressing room hygiene.
Audit front desk greeting, table service, speed, complaint resolution, and hygiene protocols.
Test drive scheduling, product knowledge, pricing transparency, and follow-ups.
Evaluate compliance, upselling of financial products, KYC process, and counter behavior.
Test upselling, product demos, issue resolution, and after-sales follow-up.
Contact Now for Mystery Shopping Proposal
Every visit is mapped to KPIs that improve service quality and drive customer satisfaction.
Only company in that uses Neuro Linguistic Programming (NLP) approach to mystery shopping service and market research in Dubai, Abu Dhabi, Sharjah, and across the UAE.
NLP use best practiced standard operating procedures that would align to your business.
Click for a mystery shopping position -> Apply Here.
We are one of the leading mystery shopping companies in the region, known for:
Unmatched field network across Dubai, Abu Dhabi, Sharjah, and the UAE
Deep expertise in customer experience and consumer research
20 years of cross-industry audit knowledge
Seamless integration with CRM, training, and performance tools
Immediate turnarounds with real-time feedback loops
We help companies make informed decisions by delivering actionable market insights.
Our mystery shoppers aren’t interns—they’re trained evaluators who understand how to act like a regular customer, follow the flow, and capture every detail while remaining completely discreet. Sometimes called secret shoppers, they blend in perfectly, yet pick up everything.
From service quality to the quality of products, they capture the overall customer experience like no dashboard ever could.
Contact for Mystery Shopping Proposal
Yes. Our data has helped brands identify areas where 25 to 40% of sales were being lost due to avoidable service gaps.
Absolutely. We operate across the UAE, GCC, and Saudi Arabia.
Contact us for your mystery shopping service needs in UAE or consultancy in Dubai.
Yes. We specialize in multi-outlet brands and provide detailed reports with branch comparisons.
Rajiv Sharma is a renowned Business and Neuro-Linguistic Programming (NLP) expert, business coach, and widely recognized for his contributions to business growth.
Here’s a detailed overview of his profile and achievements:
Rajiv Sharma is Ranked No 6 NLP (Neuro Linguistic Programming) Thought Leader.
Learn from The Best Business Guru Ranked No 4 Internationally.
You will get mentored by worldwide expert Rajiv Sharma, #5 Sales Coach.
Sell More and Sell Fast with Rajiv’s MARK Model®, (Mindset, Action, Repetition, and Knowledge) framework.
Rajiv is ICF Professional Certified Coach (PCC) with certifications from Richard Bandler (co-creator of NLP).
Learn AI Tools for Sales Success from the book “AI-Powered Sales Success” authored by Rajiv Sharma.
Apparel Brands
Hospitality Chains
Automotive Giants
Banks and Insurance
Electronics & Telecom
Healthcare and Clinics
We serve more than 50+ brands across UAE and GCC.
Contact for Mystery Shopping Proposal
We keep every data confidential.
We offer a complete Mystery Shopping package in the UAE, which is why leading companies choose us for:
Get insights, train your team, and elevate every customer interaction.
Our Select Client
At our consultancy in Dubai, we’re offering mystery shopping and related services that go beyond basic shopper services—our mystery shoppers may act as regular customers and pose as a customer to gather market data and conduct deep customer research.
This approach, known as secret shopping, powers our mystery shopping Dubai programs that help companies often identify areas for improvement in their service quality and customer engagement.
Through detailed analysis, our mystery shopping services provide insights that reveal gaps between your customer experience promises and actual delivery, ultimately helping you make informed decisions.
By revealing performance gaps and celebrating frontline excellence, we’re helping businesses not only deliver exceptional customer service but also elevate your customer loyalty and drive long-term customer retention.
In today’s competitive market, meeting and exceeding customer service standards is no longer optional.
That’s why our premier mystery shopping program uses UAE mystery shoppers to visit your branches, stores, or service centers and discreetly assess customer interactions, staff behavior, cleanliness, and store ambiance—all critical parts of the customer experience journey.
With support from our real-time mobile app, you receive instant insights into customer experiences, including feedback from government services, hospitality outlets, and retail brands.
Our professional mystery shoppers pose as real guests to evaluate the quality of customer service and guest experience at every touchpoint.
We design our shopper services and services to meet your operational goals—helping you improve your business, ensure consistency, and gain a competitive edge where it matters most.
NLP Limited is a highly-rated global organization for Business Consulting and Training.
We deliver programs using Neuro Linguistic Programming Tools and Techniques, and you will achieve business targets and life goals.
NLP Limited reserves the right to cancel or reschedule the program at its discretion. In the event of a cancellation or rescheduling, participants are entitled to a full refund of any fees paid.
Contact
NLP Dubai UAE:
AL ZAHRAA TECHNO CENTRE,
487, AL RAFFA,
BUR DUBAI
Nigeria: 15, Olabisi,
Coker Road Roundabout,
Ilupeju, Lagos
NLP India: BG7, 68,
Paschim Vihar,
New Delhi
South Africa: 25 Rudd Road,
Northlands 2116,
Johannesburg