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The Customers of Today

Information Technology has empowered the customers of today. Your customers have information about your company, products, and services at their fingertips. They compare, ask for more, and if anything goes wrong, they announce it on social media.

You need to be proactive and create journey maps of different customer personas your business deals with. Thousands of companies use NLP to design Customer Experience (CX) to meet and exceed customer expectations. If anything goes wrong, you not only have a plan to fix it but wow them back. You will Grow Your Client Base, Revenue, and Profit. 

1,300+ Reviews with Average 4.9 Rating

How's Customer Experience Different from Customer Service?

A million-dollar question. Customer Experience entails the whole customer journey, and every customer interaction. Like your website, mobile app, sales journey, including customer service. 

Yes, Customer Service is essential, but it is actually reactive. You as a business respond to the customer when there is an issue, and the customer knocks to resolve it.  

Trends have changed. Modern customers may not even call and complain. Even though they may call, and you fix the issue. Still, there is no guarantee that they will continue doing business with you. And won’t move to competitors and stop doing business with you.

We at NLP Limited have taken customer interaction to another level. We are helping Organizations Design and Train Teams for Unbelievable Amazing Customer Experiences. 

Customer Experience Strategies

Apply for Free CX Strategy Consultation

Whatever Business You are in,

Your Company Exist Because of its Customers.

Imagine how many clients you have lost in the past two years? Are you aware of that number? 

How many of your customers are not coming back and you don’t even know?

Keep in mind; that it’s not that people have stopped buying; they are not buying from you.

So, why does a company lose its customers?

What Top Leaders are Saying About Our Coach - Rajiv Sharma

MARSHALL GOLDSMITH

Thinkers 50, #1 Executive Coach and Bestselling Author

Rajiv Sharma gives timeless principles that will help both individuals and organizations in their pursuit of excellence. 

You’ll discover challenging and compelling insights into the MARK Model. It’s your call to action in improving your effectiveness and success in life.

BRIAN TRACY

Celebrated Motivational Speaker and Bestselling Author

Rajiv is one of the top professional trainers and speakers in the world today. He has over 30 years of experience in Sales, Corporate Strategy and Value Chain creation. 

He’s thoroughly qualified and proficient to help you and your people become absolutely excellent ensuring that your organization is at the top in this very competitive market.

Trusted by Thousands of Professionals Globally.

Amazing Customer Experience

Customers walk away without informing. Unless you have an excellent feedback system, in which case they may voice why they are leaving.

At NLP we have developed thousands of service agents to address the major customer service issues. They learned to engage customers, resolve issues and build loyalty with the NLP tools. 

They will learn and put in place strategies to enhance customer experience and multiply revenue

It’s not just service, they will create an Amazing Customer Experience, across various Customer TouchPoints.

Apply for Free CX Strategy Consultation

Learn from The Global Guru, ranked in Neuro Linguistic Programming.

The program design and delivery are managed by NLP Global Guru Rajiv Sharma. He has worked with customer engagement teams worldwide and has helped them multiply their revenues.

Customer service is the best strategy to multiply your customer base.Prepare your customer service team for a new mindset, positive attitude, customer care and top-notch issue resolution practices.

Your customer service teams will become more focused in what they do and believe in the product and service. They will act with more confidence in dealing with external and internal customers.

Your people will learn to build an instant rapport, listen actively, nurture relationships, and much more

Your teams will get inspired to achieve Business Objectives with NLP Tools for:

Building Great Relationship

Planning Customer Interactions

Probing Skills

Influencing Skills

Creating Service Mindset

Gaining Commitment

Customer Service Training

Apply for Free CX Strategy Consultation

WHAT NLP STUDENTS SPEAK?

Abubakar Mohammed
Verified Student
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NLP has great trainers. I have learned a lot from them, understood how to increase my output. My thinking is already changed, the way I am going to handle things in life will be different. Though there were many participants in class but i felt that training was specially designed and delivered just for me.
Agent Moha
Verified Student
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It was a delightful experience and I somehow believe it assisted me in getting my new job. I look forward to attending another session with NLP. You guys are awesome. Welldone Rajiv Sharma :-). Keep it up!
Chinwe Arukwe
Verified Student
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I did my NLP training with NLP Limited in the month of March 2017. Rajiv is a fantastic trainer and coach. My expectations for embarking on this training were exceeded and I was glad I attended this training. I highly recommend NLP Limited to anyone who wants to embark on training in Neuro-Linguistic Programming.
BARBARA ESIN
Verified Student
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Excellent training and learning experience recommended for everyone. I have attended NLP courses several times. Every training was different, unique experience and profound learning from trainer’s wealth of experience. They made me practice in during the workshop. I loved it.
Abdallah Dangote
Verified Student
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Let me use my red thinking hat to say, I am in love with NLP. My white thinking hat to request for the pdf version of your lecture note. My Yellow thinking hat to advice you to hold firmly to your vibrant Lecturers. Used a black hat to find you weaknesses but couldn’t find any so there is not need to use my green hat. Let me use my blue hat to thank you for the insightful and sweet course.
Otahagwa Patricia
Verified Student
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Wow, what a training. I have a completely different perspective to handling situations in life now. I have developed better understanding on building relationships, about generating new sources of income. And yes, my paradigms have taken a turn for the best, a very big thanks to NLP Limited.
Sanusi Ibrahim
Verified Student
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It has been a wonderful experience for me attending the NLP training. It has changed the way I think and enriched my knowledge significant which I will apply in my both public and private life. Our senses are the main thing. This is how we absorb information and connect with the world. Awesome experience.
Uche David
Verified Student
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The training is worth having again and again. I have a new mindset now and I think I am a better me now than I have ever been. I recommend NLP training to everyone, be a student, fresher, a manager or a senior leader. I learned many new things during my NLP workshop. Thank you, NLP.
Kwaling Pakka Zipya
Verified Student
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My experience in learning with NLP is unprecedented. I have applied knowledge gained from the trainings with highest degree of success. The trainers are excellent and exhibit deep knowledge and skills using best training tools. I highly recommend NLP training programs to any one that aims for excellence in their careers.
Oladapo Oluwaniyi
Verified Student
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I was in their class and was hugely impacted on . I found a new approach to life. I knew I am not always exactly correct. I got the way of lasting relationship with my world. NLP you are great. You are the load. Kudos
Ethel Anya
Verified Student
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NLP as the name implies has the ability to change your sense of reasoning positively. I have been fortunate to attend three training anchored by them and it was life-changing and mind-blowing. 7 Habits of Highly Effective people made the book easier to understand when I attended the training by NLP. On a scale of 1 to 10, I will say 9. NLP keep up the standard and keep impacting life.
Mike Onuorah
Verified Student
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NLP Ltd. teaches you to see beyond the obvious using wonderful tools. Their training has the potential to change the world and make people successful. I am a proud beneficiary of their top-of-the-range NLP training program and it changed everything.
Vick Ugo
Verified Student
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NLP training was the best workshop I have ever attended, a life changing one. I discovered the habits I need to posses to be better and effective person at work, home and society at large. I wish I have the privilege to attend the advanced programme of NLP to get into the depth of human behaviour. Thanks. Ajoku Victoria
Dupe Favour
Verified Student
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NLP Limited understands & has what it takes to be a world-class trainer and coach. It was great to have been trained by NLP Limited. Last day when I was writing my action points, there was so much to do. My thinking has expanded to a new level. Thank you for a great workshop. I will attend NLP training over & again.
Adebola Idowu
Verified Student
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I have spoken to a number of people about the life-changing experience I had at NLP Limited. This is one that shouldn’t be missed regardless of your level within the organization or the growth level of your business. You connect absolutely with yourself and are fortified with how to connect with people using language and behavior to ensure growth in every area of life. Thanks, Rajiv
Prince Lekwot
Verified Student
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I am joining thousand staff of Dangote to acknowledged the good work of NLP in transforming leaders and alike through their training schedules. NLP Limited exhibits high knowledge and skills of their training program. The team deserves an A+ award for providing an excellent training environment and improving productivity in our workplace. Long live NLP, long live our trainers. Prince Lekwot, mni.
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