Information Technology has empowered the customers of today. Your customers have information about your company, products, and services at their fingertips. They compare, ask for more, and if anything goes wrong, they announce it on social media.
You need to be proactive and create journey maps of different customer personas your business deals with. Thousands of companies use NLP to design Customer Experience (CX) to meet and exceed customer expectations. If anything goes wrong, you not only have a plan to fix it but wow them back. You will Grow Your Client Base, Revenue, and Profit.
A million-dollar question. Customer Experience entails the whole customer journey, and every customer interaction. Like your website, mobile app, sales journey, including customer service.
Yes, Customer Service is essential, but it is actually reactive. You as a business respond to the customer when there is an issue, and the customer knocks to resolve it.
Trends have changed. Modern customers may not even call and complain. Even though they may call, and you fix the issue. Still, there is no guarantee that they will continue doing business with you. And won’t move to competitors and stop doing business with you.
We at NLP Limited have taken customer interaction to another level. We are helping Organizations Design and Train Teams for Unbelievable Amazing Customer Experiences.
Imagine how many clients you have lost in the past two years? Are you aware of that number?
How many of your customers are not coming back and you don’t even know?
Keep in mind; that it’s not that people have stopped buying; they are not buying from you.
So, why does a company lose its customers?
Thinkers 50, #1 Executive Coach and Bestselling Author
Rajiv Sharma gives timeless principles that will help both individuals and organizations in their pursuit of excellence.
You’ll discover challenging and compelling insights into the MARK Model. It’s your call to action in improving your effectiveness and success in life.
Celebrated Motivational Speaker and Bestselling Author
Rajiv is one of the top professional trainers and speakers in the world today. He has over 30 years of experience in Sales, Corporate Strategy and Value Chain creation.
He’s thoroughly qualified and proficient to help you and your people become absolutely excellent ensuring that your organization is at the top in this very competitive market.
Customers walk away without informing. Unless you have an excellent feedback system, in which case they may voice why they are leaving.
At NLP we have developed thousands of service agents to address the major customer service issues. They learned to engage customers, resolve issues and build loyalty with the NLP tools.
They will learn and put in place strategies to enhance customer experience and multiply revenue.
It’s not just service, they will create an Amazing Customer Experience, across various Customer TouchPoints.
The program design and delivery are managed by NLP Global Guru Rajiv Sharma. He has worked with customer engagement teams worldwide and has helped them multiply their revenues.
Customer service is the best strategy to multiply your customer base.Prepare your customer service team for a new mindset, positive attitude, customer care and top-notch issue resolution practices.
For more details, write to info@NLPLimited.com.
You will get reply within 24 hours. We don’t conduct off-the-shelf courses.
You will get a highly tailored proposal within a week after thorough research and competitive analysis